FAQ

RETURN/REPAIR QUESTIONS
My Core SWX product appears to be functioning incorrectly.  What are my return and repair options?
Where do I send my repairs/returns?

WARRANTY QUESTIONS
How long are my Core SWX products under warranty?
My Core SWX product is not working and is out of warranty.  What are my options?

COMPATIBILITY QUESTIONS
Is my Core SWX battery compatable with other charger models?
Will my Core SWX charger charge my current battery system?

SPECIFIC PRODUCT QUESTIONS
EXL96
Why isn’t my EXL-96 transfering power to the camera.
Can I purchase directly from Core SWX?
Can I purchase specific parts through Core SWX?


RETURN/REPAIR QUESTIONS

Q: My Core SWX product appears to be functioning incorrectly.  What are my return and repair options?
A: Core SWX requires a Return Merchandise Authorization (RMA) number for all items in need of repair or being returned. To receive an RMA number, complete our online RMA form (easiest method), call us at 1-800-613-7948 or e-mail

Q: Where do I send my repairs/returns?
A: After receiving an RMA #, please mail your product and RMA form to:

Core SWX Service
RMA #
91 Commercial St.
Plainview, NY 11803

WARRANTY QUESTIONS

Q: How long are my Core SWX products under warranty?

A: Core SWX warranty coverage is as follows:
NP Batteries: 1 year
Brick batteries: 1.5 years; 1 year on RED products
HyperCore Batteries (98, 150, 190, Prime): 2 Year Warranty
Hypercore Slim: 1 Year Warranty
Powerbase: 1 year
Chargers: 3 years
Electronic Regulation Cables (XP) and Accessories: 1 year
Non-regulation cables(PT): Lifetime

Q: My Core SWX product is not working and is out of warranty.  What are my options?
A: Core SWX offers lifetime support on our entire product line.  We are happy to assess your product issue and discuss available solutions.

COMPATIBILITY QUESTIONS

Q: Is my Hypercore battery compatible with other charger models?
A: The Hypercore Gold (3-Stud) series will also charge on Anton/Bauer Lithium Ion chargers firmware V3.6 and up. V-mount offerings will also charge on IDX, SONY and RED chargers.

SPECIFIC PRODUCT QUESTIONS

EXL96
Q: Why isn’t my EXL-96 transferring power to the camera.
A: Make sure your cable is plugged in to respective part of the housing.  (ie. DC cable into DC input on Sony camera)

FLEX-RC1 REMOTE

Q: Why is my Core SWX Flex remote is not working properly with my Canon 5D, 7D, or 60D.
A: Please make sure you are in video mode (Press AF drive button.  Click function wheel 3 ticks to the right.)

Q: Can I purchase directly from Core SWX?
A: Switronix sells through a large dealer network.  To locate your localCore SWX dealer, visit http://www.switronix.com/locator.php

Q: Can I purchase specific parts through Core SWX?
A: Parts may be purchased through Core SWX directly at MSRP.