Support

SUPPORTS

Warranty

Our battery Systems offers one of the best warranties in the industry. We pledge to the highest quality of support on our entire product line.

 

Core SWX warranty coverage is as follows:

NP Batteries: 1 year

XP batteries: 1.5 years; 1 year on RED products

Hypercore Batteries (98, 150, 190, Prime): 2 years

Hypercore Slim: 1 year

Powerbase: 1 year

Chargers: 3 years

Electronic Regulation Cables (XP) and Accessories: 1 year

Non-regulation cables(PT): Lifetime

TorchLED Bolt: 1 Year Warranty

 

Repair/Returns Core SWX requires a Return Merchandise Authorization (RMA) number for all items being returned or in need of repair. To receive an RMA number please fill out our online RMA form. If you would like to speak with a representative, please call us toll free at 888-283-9995 or e-mail support@coreswx.com.

 

Transportation Information2014 FAA Transportation Regulations are as follows:

 

All batteries must be in carry-on luggage. Each traveler can have up to a 96wh lithium ion battery (8g of lithium content) connected to a device (camera, monitor, etc).

 

Travelers can also have up to 2 spare batteries that do not exceed 300wh(25g lithium content).

 

For example, having an XP-L90S connected to a camera, and carrying on an additional XP-L190Si, and XP-L90S(total is 280wh, or 23.3g lithium content).

Core SWX

91 Commercial St.

Plainview, NY 11803

Toll: 888-283-9995

Tel: 516-595-7488

Email: support@coreswx.com